Satisfactory Analysis of Training Program at Indonesian Railway Company: An Importance-Performance Analysis Approach

Romat Saragih(1*), Mahir Pradana(2), Mahendra Fakhri(3), An Nisaa Intan(4),

(1) Telkom University
(2) Telkom University
(3) Telkom University
(4) Telkom University
(*) Corresponding Author

Abstract


Training is an activity that has an important role for human resources in order to increase knowledge and skills both for human resources who are preparing to enter the workforce, also for human resources who have worked so that their capabilities are always maintained in order to secure existence or to career advancement. From this research, we try to analyze the gap between perceptions and expectations of the training program in from the perspectives of the participants. The population of this study are 61 employees of PT Kereta Api Indonesia (Indonesian Railway Company) who were training participants at the Operations and Marketing Training Center. We analyzed the data by applying the Importance Performance Analysis (IPA) method. Based on the results of the research and descriptive analysis of the services received, the satisfaction of the operational training program is quite satisfying but there is still a difference between reality and employee expectations.


Keywords


Business Development; Human Resource; Human Capital; Training Program

Full Text:

PDF

References


Atzori, R., Shapoval, V., & Murphy, K. S. (2018). Measuring Generation Y consumers’ perceptions of green practices at Starbucks: An IPA analysis. Journal of foodservice business research, 21(1), 1-21.

Bae, S. J., Kim, D. S., Kim, S. J., Kim, S. P., Lee, Y. J., Kim, Y. J., Shin, M. J. (2019). Demand Analysis of Services and Infrastructure for Rural Welfare and Culture by Importance-Performance Analysis (IPA). Journal of Korean Society of Rural Planning, 25(1), 113-125.

Belias, D., Vasiliadis, L., & Mantas, C. (2020). The Human Resource Training and Development of Employees Working on Luxurious Hotels in Greece. In Cultural and Tourism Innovation in the Digital Era. Springer.

Blume, B. D., Ford, J. K., Surface, E. A., & Olenick, J. (2019). A dynamic model of training transfer. Human Resource Management Review, 29(2), 270-283.

Fakhri, Mahendra, Mahir, Paradana, Syarifuddin, Haeruddin, Hafid, Nurfalinda, P.M. (2019). Analyzing Work Satisfaction of Employees at Production Department: Case Study of Indonesian State Military Equipment Manufacturer. International Journal of Advanced Science and Technology. Vol. 28, No. 8s, 163-175

Gordon, G. L., Shepherd, C. D., Lambert, B., Ridnour, R. E., & Weilbaker, D. C. (2012). The training of sales managers: current practices. Journal of Business & Industrial Marketing, 27(8), 659–672.

Kasmir. (2016). Manajemen Sumber Daya Manusia, Teori dan Praktik. Jakarta: Rajawali Grafindo Persada.

Mamun, A. A., N. Nawi, P. Permarupan, and R. Muniady. (2018). Sources of Competitive Advantage for Malaysian Micro- Enterprises. Journal of Entrepreneurship in Emerging Economies 10 (2): 191–216.

Mariano, S., and S. Al-Arrayed. (2018). Combinations of Absorptive Capacity Metaroutines: The Role of Organizational Disruptions and Time Constraints. European Management Journal 36 (2): 171–182.

Mathis, Robert L., John H. Jackson., Sean R. Valentine., Patricia Meglich. (2016). Human Resource Management (15th Edition). Cengage Learning

McGuire, David. (2014). Human Resource Development. US: Sage Publication. Ltd

Miron-Spektor, E., A. Ingram, J. Keller, W. K. Smith, and M. W. Lewis. (2018). Microfoundations of Organizational Paradox: The Problem is How We Think About the Problem. Academy of Management Journal 61 (1): 26–45.

Noe, R. A., & Kodwani, A. D. (2018). Employee Training and Development, 7e. McGraw-Hill Education.

Pradana, M., Pérez-Luño, A., & Fuentes-Blasco, M. (2020). Innovation as the key to gain performance from absorptive capacity and human capital. Technology Analysis & Strategic Management, 1-13.

Roper, S., and J. H. Love. (2018). Knowledge Context, Learning, and Innovation: An Integrating Framework. Industry and Innovation 25 (4): 339–364.

Ruiz-Ortega, M. J., P. M. García-Villaverde, and G. Parra-Requena. (2018). How Structural Embeddedness Leads to Pioneering Orientation. Technological Forecasting and Social Change 134 (1): 186–198.

Saragih, R., Fakhri, M., Pradana, M., Gilang, A., & Vidjashesa, G. A. (2018). Ethical Leadership’s Effect on Employee Discipline: Case of An Indonesian Telecommunication Company. In Proceedings of the International Conference on Industrial Engineering and Operations Management.

Sugiyono. (2015). Memahami Penelitian Kualitatif. Bandung: Alfabeta.

Wright, P. M., and G. C. McMahan. (2011). Exploring Human Capital: Putting ‘Human’ Back into Strategic Human Resource Management. Human Resource Management Journal 21 (2): 93–104.




DOI: http://dx.doi.org/10.33019/ijbe.v4i2.261

Article Metrics

Abstract view : 739 times
PDF - 297 times

Refbacks

  • There are currently no refbacks.


Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License.

Creative Commons License

Integrated Journal of Business and Economics is licensed under a Creative Commons Attribution 4.0 International License.