Information Technology Integration Effect on Operational Performance of Kenya’s Public Health Sector
(1) United States International University – Africa
(2) United States International University – Africa
(*) Corresponding Author
Abstract
The purpose of the research is to examine the effect of information technology integration on the operational performance of the of Kenya’s public health sector level five hospitals in Kenya. The study examined the moderating role of public procurement to the relationship between information technology integration and operational performance. To test the extent of information technology integration and relationship with the operational performance of level five hospitals in Kenya was empirically tested utilizing a causal, non-experimental, and cross-sectional research design. Regression analysis was carried out based on data from 164 respondents. In general, the study results support the idea that information technology integration has a significant effect on operational performance (β1=0.411, p <0.05) with R2 of 0.449 implying that 44.9% of the variation of operational performance is attributed to information technology integration. Information technology integration is vital in coordinating the SCI dimensions leading to the improved operational performance of the health facilities. It finds that public procurement mediates the relationship between information technology integration and operational performance of the health sector as it is an enabler of improved working relationships with the suppliers.
Keywords
Full Text:
PDFReferences
Ajmera, A., & Cook, J., (2009). A multi-phase framework for supply chain integration. SAM Advanced Management Journal, 74(1), 37.
Anjum, A., Kashif, M. T., & Riaz, W. (2016). Supply Chain Integration and Operational Performance: Moderating role of Organizational Culture. International Journal of Academic Research in Business and Social Sciences, 6(12), 2222-6990.
Asumba, G. (2010). B2B progress in Italian organization, A multiple case study. Human Resources Procurement Journal, 21(3), pp. 275- 292.
Basnet, C., & Wisner, J. (2012). Nurturing internal supply chain integration. Operations and Supply Chain Management, 5(1), 27-41.
Bourgeois, D. (2014). Information systems for business and beyond. The Saylor Foundation.
Cao, Z., Huo, B., Li, Y., & Zhao, X. (2015). The impact of organizational culture on supply chain integration: a contingency and configuration approach. Supply Chain Management: An International Journal, 20(1), 24-41.
Chavez, R., Yu, W., Gimenez, C., Fynes, B., & Wiengarten, F. (2015). Customer integration and operational performance: The mediating role of information quality. Decision Support Systems, 80, 83-95.
Childerhouse, P., & Towill, D. R. (2011). Arcs of supply chain integration. International journal of production research, 49(24), 7441-7468.
Danese, P., 2013, Supplier integration and company performance: A configurational view: Omega-International Journal of Management Science, v. 41, p. 1029-1041.
Danese, P., & Bortolotti, T., (2014). Supply chain integration patterns and operational performance: a plant-level survey-based analysis. International Journal of Production Research, 52(23), 7062-7083.
Danese, P., and P. Romano, 2013, The moderating role of supply network structure on the customer integration-efficiency relationship: International Journal of Operations & Production Management, v. 33, p. 372-393.
Davis, K., Stremikis, K., Squires, D., & Schoen, C. (2014). Mirror, mirror on the wall. How the performance of the US Health care system compares internationally. New York: Commonwealth Fund.
de Vries, J., Huijsman, R., Aronsson, H., Abrahamsson, M., & Spens, K. (2011). Developing lean and agile health care supply chains. Supply chain management: An international journal.
Ding, Yi (2016) From supply chain integration to operational performance: the moderating effect of demand uncertainty. PhD thesis, University of Warwick.
Droge, C., Vickery, S. K., & Jacobs, M. A. (2012). Does supply chain integration mediate the relationships between product/process strategy and service performance? An empirical study. International Journal of Production Economics, 137(2), 250-262.
Ebrahimi, S. M., (2015). Examining the impact of supply chain integration on organization structure and operational performance in oil and gas supply chains: A contingency approach (Doctoral dissertation, University of Sheffield).
Fabbe-Costes, N., & Jahre, M., (2008). Supply chain integration and performance: a review of the evidence. The International Journal of Logistics Management, 19(2), 130-154.
Flynn, B. B., Huo, B., & Zhao, X. (2010). The impact of supply chain integration on performance: a contingency and configuration approach. Journal of operations management, 28(1), 58-71.
Glenn Richey Jr, R., Chen, H., Upreti, R., Fawcett, S. E., & Adams, F. G. (2009). The moderating role of barriers on the relationship between drivers to supply chain integration and firm performance. International Journal of Physical Distribution & Logistics Management, 39(10), 826-840.
Gimenez, C., van der Vaart, T., & Pieter van Donk, D. (2012). Supply chain integration and performance: the moderating effect of supply complexity. International Journal of Operations & Production Management, 32(5), 583-610.
Gori, C., Baldini, M., & Ciani, C. (2011). Performance measurement for health system improvement experiences, challenges and prospects. Health Aff, 30, 590-595.
Gunasekaran, A., & Kobu, B. (2007). Performance measures and metrics in logistics and supply chain management: a review of recent literature (1995–2004) for research and applications. International journal of production research, 45(12), 2819-2840.
Gunasekaran, A., Patel, C., & McGaughey, R. E. (2004). A framework for supply chain performance measurement. International journal of production economics, 87(3), 333-347.
Heizer, J.H., Render, B. and Weiss, H.J. (2008), Principles of Operations Management, Pearson Prentice Hall, PA.
Hudnurkar, M., Jakhar, S., & Rathod, U. (2014). Factors affecting collaboration in the supply chain: A literature review. Procedia-Social and Behavioral Sciences, 133, 189-202
Hughes, M., & Perrons, R. K. (2011). Shaping and re-shaping social capital in buyer-supplier relationships. Journal of business research, 64(2), 164-171.
Iyer, K.N., Germain, R. & Claycomb, C., (2009). B2B e-commerce supply chain integration and performance: A contingency fit perspective on the role of the environment. Information & Management 46(6), 313–322.
Jonsson, P., & Mattsson, S. (2013). The value of sharing planning information in supply chains. International Journal of Physical Distribution & Logistics Management, 43(4), 282-299.
Kanyoma, K. E., Khomba, J. K., Sankhulani, E. J., & Hanif, R. (2013). Sourcing Strategy and Supply Chain Risk Management in the Healthcare Sector: A Case Study of Malawi’s Public Healthcare Delivery Supply Chain. Journal of Management and Strategy, 4(3), 16.
Kiilu, M., & Ngugi, K., (2014). Effect of Public Financial Management Reforms in the Effective Management of Public Funds in Kenya: A Case Study of the National Treasury. European Journal of Business Management, 2(1), 161 – 169.
Kiragu, R. W. (2012). Information Technology and the procurement process in Kenya (Doctoral dissertation).
Koufteros, X., Rawski, G. E., & Rupak, R. (2010). Organizational integration for product development: the effects on glitches, on‐time execution of engineering change orders, and market success. Decision Sciences, 41(1), 49-80.
Lee, C.W, Kwon, I. W. G., & Severance, D. (2007). Relationship between supply chain performance and degree of linkage among supplier, internal integration, and customer. Supply chain management: an international journal, 12(6), 444-452.
Lega, F., Marsilio, M., & Villa, S. (2013). An evaluation framework for measuring supply chain performance in the public healthcare sector: evidence from the Italian NHS. Production Planning & Control, 24(10-11), 931-947.
Leuschner, R., Rogers, D. S., & Charvet, F. F. (2013). A meta‐analysis of supply chain integration and firm performance. Journal of Supply Chain Management, 49(2), 34-57
Madlberger, M. & Roztocki, N., 2010, Digital cross-organizational collaboration: A meta-triangulation review, European Journal of Information Systems 23, 418–428
Mashiloane, M. W., Mafini, C., & Pooe, R. D. (2018). Supply chain dynamism, information sharing, inter-organizational relationships, and supply chain performance in the manufacturing sector. Acta Commercii, 18(1), 1-15.
Mathew, J., John, J., & Kumar, S. (2013). New trends in healthcare supply chain. In International Annual Conference, Production and Operations Management Society, Denver, Colorado.
Moons, K., Waeyenbergh, G., & Pintelon, L. (2019). Measuring the logistics performance of internal hospital supply chains–a literature study. Omega, 82, 205-217.
Moshkdanian, F., & Molahosseini, A. (2013). Impact of supply chain integration on the performance of Bahman Group. Interdisciplinary Journal of Contemporary Research in Business, 5(1), 184-192.
Msimangira, K.A.B. (2010). Supply chain integration in New Zealand public hospitals: impact on supplier commercial relationships and order fulfilment. PhD thesis, Auckland University of Technology, New Zealand.
Mustaffa N., and Potter A., (2009). Healthcare supply chain management in Malaysia: a case study; Supply Chain Management: An International Journal, 14 (3).234–243.
Mukaddes, A. M. M., Rashed, C. A. A., Malek, A. B. M. A., Kaiser, M. J., & Alam, S. M. S. (2010). Developing an information model for supply chain information flow and its management. International Journal of Innovation. Management and Technology, 12, 226-231.
Ngai, E. W., Chau, D. C., & Chan, T. L. A. (2011). Information technology, operational, and management competencies for supply chain agility: Findings from case studies. The Journal of Strategic Information Systems, 20(3), 232-249.
Paulraj, A., Chen, I. J., & Chung, C. H. (2006). The role of information technology in supply chain integration. International journal of information systems and change management, 1(2), 202-219.
Pinna, R., Carrus, P. P., & Marras, F. (2015). Emerging Trends in Healthcare Supply Chain Management-An Italian Experience. Applications of Contemporary Management Approaches in Supply Chains, INTECH.
Prajogo, D., & Olhager, J. (2012). Supply chain integration and performance: The effects of long-term relationships, information technology, and sharing, and logistics integration. International Journal of Production Economics, 135(1), 514-522.
Ryan, G. S. (2013). Online social networks for patient involvement and recruitment in clinical research. Nurse researcher, 21(1), 35-39.
Sabir, R., & Irfan, M. (2014). Levels & Barriers to Supply Chain Integration: A conceptual model of Supply Chain Performance. International Journal of Management Science and Business Administration, 1(1), 52-59.
Sammuel, S., & Kashif, H. (2013). Levels and Barriers to Supply Chain Integration: A survey on Haleeb foods distributor's in Pakistan.
Schiele, J. J., & McCue, C. P. (2006). Professional service acquisition in public sector procurement: a conceptual model of meaningful involvement. International Journal of Operations & Production Management, 26(3), 300-325.
Schoenherr, T., & Swink, M. (2012). Revisiting the arcs of integration: Cross-validations and extensions. Journal of Operations Management, 30, 99-115.
Sousa, R., Oliveira, P., van der Vaart, T., Pieter van Donk, D., Gimenez, C., & Sierra, V. (2012). Modelling the integration-performance relationship: Collaborative practices, enablers and contextual factors. International Journal of Operations & Production Management, 32(9), 1043-107.
Stevens, G. C., & Johnson, M. (2016). Integrating the Supply Chain… 25 years on. International Journal of Physical Distribution & Logistics Management, 46(1), 19-42.
Tarifa-Fernandez, J., & De Burgos-Jiménez, J. (2017). Supply chain integration and performance relationship: a moderating effects review. The International Journal of Logistics Management, 28(4), 1243-1271.
Yuen, K. F., & Thai, V. V. (2016). The relationship between supply chain integration and operational performances: A study of priorities and synergies. Transportation Journal, 55(1), 31-50.
Zhao, X., Huo, B., Selen, W. and Yeung, J. (2011), “The impact of internal integration and relationship commitment on external integration”, Journal of Operations Management, Vol. 29 No. 1/2, pp. 17-32.
DOI: http://dx.doi.org/10.33019/ijbe.v3i3.236
Article Metrics
Abstract view : 852 timesPDF - 374 times
Refbacks
- There are currently no refbacks.
This work is licensed under a Creative Commons Attribution 4.0 International License.
Integrated Journal of Business and Economics is licensed under a Creative Commons Attribution 4.0 International License.
