The Influence of Competence and Non-Work Environment on Loyality Mediated by Job Satisfaction and Employee Engagement

Trisninawati Trisninawati(1), Sunda Ariana(2), Sulaiman Helmi(3*),

(1) Universitas Bina Darma
(2) Universitas Bina Darma
(3) Universitas Bina Darma
(*) Corresponding Author

Abstract


Understanding the intricate interplay between competence, non-work environment, job satisfaction, and employee engagement is imperative for optimizing employee loyalty and informing effective organizational strategies. This study aims to analyze the influence of competence and the environment outside the workplace on employee loyalty by considering the role of mediators in job satisfaction and employee engagement. This research method involves a survey of employees of Semen Baturaja Palembang Limited Liability Company in all regions of Palembang selected by convenience sampling technique. In this study, various interesting findings were obtained that can be understood in view of the various interrelated variables within the company, namely the significant positive effect of competence on job satisfaction, the positive effect of job satisfaction on employee engagement, and the positive influence of employee involvement on loyalty. This finding is also further confirmed by job satisfaction as a mediator of competency and work involvement variables, so companies, if they want employee involvement in the company, must first increase employee job satisfaction, which will then have an impact on employee loyalty itself

Keywords


Competence; Employee Engagement; Job Satisfaction;Loyalty; Non-Work Environment

Full Text:

PDF

References


Ahmed, I., Nawaz, M. M., Ali, G., & Islam, T. (2015). Article information :Perceived organizational support and its outcomes. Management Research Review, 8(6), 627–639. https://doi.org/10.1108/MRR-09-2013-0220

Akingbola, K., & Berg, H. A. van den. (2019). Antecedents, consequences, and context of employee engagement in nonprofit organizations. Review of Public Personnel Administration, 39(1), 46–74. https://doi.org/10.1177/0734371X16684910

AM, M. A., Helmi, S., Kassymova, G. K., Retnawati, H., Hadi, S., & Istiyono, E. (2022). Effect of job satisfaction on service quality mediated by lecturer performance at state universities. Materials of International Practical Internet Conference “Challenges of Science,” (V), 62–71. https://doi.org/10.31643/2022.08

AM, M. A., Setiawati, F. A., Hadi, S., & Istiyono, E. (2023). Psychometric properties career of commitment instrument using classical test theory and graded response model. Journal of Pedagogical Sociology and Psychology, 5(2), 26–40. https://doi.org/10.33902/jpsp.202320018

Andani, K., & Wahyono, W. (2018). Influence of sales promotion, hedonic shopping motivation, and fashion involvement toward impulse buying through a positive emotion. Management Analysis Journal, 7(4), 448–457.

Arifin, B., Wicaksono, E., Tenrini, R. H., Wardhana, I. W., Setiawan, H., Damayanty, S. A., … Handoko, R. (2020). Village fund, village-owned-enterprises, and employment: Evidence from Indonesia. Journal of Rural Studies, 79(January), 382–394. https://doi.org/10.1016/j.jrurstud.2020.08.052

Buckley, A. A. C. F. (2011). Work engagement antecedent, the mediating role of learning goal orientation and job performance. Career Development International, 16(7), 684–705. https://doi.org/10.1108/13620431111187290

Creswell, J. W. (2012). Educational research: Planning, conducting, and evaluating quantitative and qualitative research. In Pearson. Boston: PEARSON.

Darmawan, D. (2014). Pengaruh Kompetensi Dan Semangat Kerja Terhadap Prestasi Kerja Guru. Jurnal Ilmiah Manajemen Pendidikan Indonesia, I(1), 1–14.

Duque Oliva, E. J., Sánchez-Torres, J. A., & Sanabria Niño, J. S. (2022). City brand evolution research and future agenda: bibliometric and science mapping analysis. Heliyon, 8(8). https://doi.org/10.1016/j.heliyon.2022.e10031

Fitriani, D., Foeh, J. E. H. J., & Manafe, H. A. (2022). Terhadap Kinerja Pegawai Melalui Kepuasan Kerja Sebagai Variabel Intervening ( Literature Review Manajemen Sumber Daya Manusia ). Jurnal Manajemen Pendidikan Dan Ilmu Sosial, 3(2), 981–994.

Gao-Urhahn, X., Biemann, T., & Jaros, S. J. (2016). How affective commitment to the organization changes over time: A longitudinal analysis of the reciprocal relationships between affective organizational commitment and income. Journal of Organizational Behavior, 60(Special Issue), 1–22. https://doi.org/10.1002/job

Graça, M., Pais, L., Mónico, L., Santos, N. R. Dos, Ferraro, T., & Berger, R. (2021). Correction to: Decent Work and Work Engagement: A Profile Study with Academic Personnel (Applied Research in Quality of Life). Applied Research in Quality of Life, 16(3), 941–942. https://doi.org/10.1007/s11482-020-09814-5

Hair, J. F. J., Hult, G. T. M., Ringle, C. M., & Sarstedt, M. (2022). A primer on partial least squares structural equation modeling (PLS-SEM) (Third). SAGE Publications Inc.

Hendri, E. (2016). Pengaruh Lingkungan Kerja Fisik dan Non Fisik Terhadap Kepuasan Kerja dan kinerja Karyawan Pada PT. Asuransi Wahana Tata Cabang Palembang. Jurnal Media Wahana Ekonomika, 9(3), 1–16.

Ilhamsyah, & Maliah, H. (2020a). Pengaruh Lingkungan Kerja Fisik dan Lingkungan Kerja Non Fisik. Jurnal Kompetitif, 9(2), 73–91.

Ilhamsyah, & Maliah, H. (2020b). Pengaruh lingkungan kerja fisik dan lingkungan kerja non fisik terhadap kepuasan kerja karyawan pada PT.PLN (PERSERO) wilayah Sumatera Selatan. Jurnal Kompetitif, 9(2), 73–91.

Larastrini, P. M., & Adnyani, I. G. A. D. (2019). Pengaruh Kepuasan Kerja Lingkungan Kerja Dan Work – Life Balance Terhadap Loyalitas Karyawan. E-Jurnal Manajemen Universitas Udayana, 8(6), 3674. https://doi.org/10.24843/ejmunud.2019.v08.i06.p14

Manikotama, A. R., Lubis, H., & Rahmah, D. D. N. (2022). Budaya Organisasi dan Keterlibatan Karyawan Terhadap Loyalitas Kerja. Psikoborneo: Jurnal Ilmiah Psikologi, 10(1), 201. https://doi.org/10.30872/psikoborneo.v10i1.7237

Milana, E. (2018). Impact of job satisfaction on public service quality: Evidence from Syria. Serbian Journal of Management, 13(2), 233–250. https://doi.org/10.5937/sjm13-14734

Nitzl, C., Roldan, J. L., & Cepeda, G. (2016). Mediation analysis in partial least squares path modelling, Helping researchers discuss more sophisticated models. Industrial Management and Data Systems, 116(9), 1849–1864. https://doi.org/10.1108/IMDS-07-2015-0302

Norianggono, Y. C. P., Hamid, D., & Ruhana, I. (2017). Pengaruh Lingkungan Kerja Fisik dan Non Fisik Terhadap Kinerja Karyawan Telkomsel Area III Jawa-Bali. Jurnal Administrasi Bisnis (JAB), 8(2), 1–10.

Nurhasanah. (2022). Pengaruh Etika Kerja, Budaya Organisasi Dan Beban Kerja Terhadap Kinerja Karyawan Dengan Kepuasan Kerja Sebagai Variabel Intervening. Jurnal Ekonomi & Ekonomi Syariah, Vol 5 No 1.

Pangarso, A. dan V. R. (2015). Pengaruh Lingkungan Kerja Non Fisik Terhadap Kepuasan Kerja Dosen Tetap Studi pada Fakultas Komunikasi dan Bisnis Universitas Telkom Bandung. Kinerja, 19(1), 172–191.

Purwanto, A., & Sudargini, Y. (2021). Partial least squares structural squation modeling (PLS-SEM) analysis for social and management research: A literature review. Journal of Industrial Engineering & Management Research, 2(4), 114–123.

Setyadi, B., Helmi, S., & Mohamad, S. I. bin S. (2023). Customer satisfaction mediates the influence of service quality on customer loyalty in islamic banks. International Journal of Islamic Business and Economics (IJIBEC), 7(1), 25–36. https://doi.org/10.28918/ijibec.v7i1.6924

Shuck, B., & Wollard, K. (2010). Employee engagement and HRD: A seminal review of the foundations. Human Resource Development Review, 9(1), 89–110. https://doi.org/10.1177/1534484309353560

Sriyono, & Lestari, F. (2013). Pengaruh Teamwork, Kepuasan Kerja dan Loyalitas Terhadap Produktifitas Pada Perussahaan Jasa. Fakultas Ekonomu Universitas Muhammadiyah Sidoarjo, 1–27.

Wedadjati, R. S., & Helmi, S. (2022). Evaluasi Kepuasan Karyawan Berbasis Herzberg’s Two Factors Motivation Theory. Mbia, 21(3), 246–262. https://doi.org/10.33557/mbia.v21i3.1777

Yulia erfeni, Isyandi, & Garnasih, raden lestari. (2022). Pengaruh Lingkungan Kerja Non Fisik, Kompensasi, Dan Pelatihan Karyawan Terhadap Employee Engagement Melalui Kepuasan Kerja Pada Bank Tabungan Negara Pekanbaru. Jurnal Sosial Humaniora Terapan, 5(1). https://doi.org/10.7454/jsht.v5i1.1013

Zapata-Cantu, L. (2020). Boosting innovation in emerging markets: the moderating role of human capital. International Journal of Emerging Markets, 16(3), 604–624. https://doi.org/10.1108/IJOEM-01-2019-0015




DOI: http://dx.doi.org/10.33019/ijbe.v7i3.748

Article Metrics

Abstract view : 285 times
PDF - 161 times

Refbacks

  • There are currently no refbacks.


Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License.

Creative Commons License

Integrated Journal of Business and Economics is licensed under a Creative Commons Attribution 4.0 International License.