The Effect of Abusive Supervision on Leadership Identification and Customer Orientation and Its Impact on Job Performance

Gazali Gazali(1*), Zainurrafiqi Zainurrafiqi(2),

(1) Universitas Madura
(2) Universitas Madura
(*) Corresponding Author

Abstract


Based on Social Identity Theory dan Conservation of Resources Theory, this study aims to examine the effect of Abusive Supervision on Leadership Identification and Customer Orientation, the effect of Leadership Identification on Job Performance, the effect of Customer Orientation on Job Performance, and the effect of Abusive Supervision on Job Performance.  The type of research is Explanatory Research. The number of samples in this study were 200 salespeople at a retail store in Pamekasan Regency, Data collection using a questionnaire, with simple random sampling method. Data analysis using Structural Equation Model-AMOS. The results showed that: Abusive Supervision have a negative and significant effect on Leadership Identification, Abusive Supervision have a negative and significant effect on Customer Orientation, Leadership Identification have a positive and significant effect on Job Performance, and Customer Orientation have a positive and significant effect on Job Performance

Keywords


Abusive Supervision, Leadership Identification, Customer Orientation, Job Performance.

Full Text:

PDF

References


Agarwal, U. A. (2019). Examining links between abusive supervision, psycap, LMX and outcomes. Manage. Decis. 57, 1304–1334..

Al-Omari, K., & Okasheh, H. (2017). The influence of work environment on job performance: A case study of engineering company in Jordan. International Journal of Applied Engineering Research, 12(24), 15544–15550.

Anasori, E., Bayighomog, S. W., and Tanova, C. (2020). Workplace bullying, psychological distress, resilience, mindfulness, and emotional exhaustion. Serv.Ind. J. 40, 65–89..

Dabrowski, D., Brzozowska-Woś, M., Gołąb-Andrzejak, E., & Firgolska, A. (2019). Market orientation and hotel performance: The mediating effect of creative marketing programs. Journal of Hospitality and Tourism Management, 41, 175–183.

Dhani, P. (2017). Personality and job performance. Kaav International Journal of Economic, 4 (2), 177–183.

Eliyana, A., Ma’arif, S., & Muzakki. (2019). Job satis_faction and organizational commitment effect in the transformational leadership towards employee performance. European Research on Management and Business Economics, 25(3), 144–150

Gregory, B., Osmonbekov, T., Gregory, S., Albritton, M. and Carr, J. (2013). Abusive supervision and citizenship behaviors: exploring boundary conditions. Journal of Managerial Psychology, Vol. 28 No. 6, pp. 628-644.

He Q, Wu M, Wu W and Fu J.(2021) The Effect of Abusive Supervision on Employees’ Work Procrastination Behavior. Front. Psychol. Vol 12, pp 1-12.doi: 10.3389/fpsyg.2021.596704

Hills, S. B., & Sarin, S. (2015). From Market Driven to Market Driving: An Alternate Paradigm for Marketing in High Technology Industries. Journal of Marketing Theory and Practice, 11(3), 13–24.

Jasiyah, R., Ramli, H. M., Sinring, H. B., & Sukmawati, S. (2018). The effect of ability and motivation on job satisfaction and employee performance. Archives of Business Research, 6(12), 12–23.

Liu, W., Zhang, P., Liao, J., Hao, P., & Mao, J. (2016). Abusive supervision and employee creativity: The mediating role of psychological safety and organizational identification. Management Decision, 54 (1), 130–147.

Ma, J., Zhou, X., & Mu, Z. (2020). Can abusive supervision motivate customer-oriented service sabotage? A multilevel research. The Service Industries Journal, 1–22.

Maamari, B. E., & Saheb, A. (2018). How organiza_tional culture and leadership style affect employees’ performance of genders. International Journal of Organizational Analysis, 26 (4), 630–651

Mackey, J. D., Frieder, R. E., Brees, J. R., & Martinko, M. J. (2017). Abusive supervision: A meta-analysis and empirical review. Journal of Management, 43(6), 1940–1965.

Martinko, M.J., Harvey, P., Brees, J.R. and Mackey, J. (2013), “A review of abusive supervision research”, Journal of Organizational Behavior, Vol. 34, S1, pp. 120-137.

Masa’deh, R., Al-Henzab, J., Tarhini,A., & Obeidat, B. Y. (2018). The associations among market orientation, technology orientation, entrepreneurial orientation and organizational performance. Benchmarking, 25(8), 3117–3142.

Miao, C. Fred, and Kenneth R. Evans. (2014). Motivating Industrial Salesforce with Sales Control Systems: An Interactive Perspective. Journal of Business Research 67(6): 1233–42

Rolf van Dick, Berrit L. Cordes, Jérémy E. Lemoine. (2021). Identity Leadership, Employee Burnout and the Mediating Role of Team Identification: Evidence from the Global Identity Leadership Development Project. Int. J. Environ. Res. Public Health, 18(22), 12081

Saad, G. B., & Abbas, M. (2018). The impact of organizational culture on job performance: A study of Saudi Arabian public sector work culture. Problems and Perspectives in Management, 16(3), 207–218.

Skarlicki, D. P., Van Jaarsveld, D. D., Shao, R., Song, Y. H., & Wang, M. (2016). Extending the multifoci perspective: The role of supervisor justice and moral identity in the relationship between custo_mer justice and customer-directed sabotage. Journal of Applied Psychology, 101(1), 108–121.

Sun, J. M., Song, M., & Wang, Z. (2013). The Effects of Abusive Supervision on Job Performance and Turnover Intention: The Role of Leader Identification and Power Distance. Journal of Business Economics, 1(3), 45-53.

Tariq, H. and Ding, D. (2018). Why am I still doing this job? The examination of family motivation on employees’ work behaviors under abusive supervision. Personnel Review, Vol. 47 No. 2, pp. 378-402.

Tepper, B. J., Simon, L., & Park, H. M. (2017). Abusive supervision. Annual Review of Organizational Psychology and Organizational Behavior, 4, 123–152

Vogel, R. M., Mitchell, M. S., Tepper, B. J., Restubog, S. L., Hu, C., Hua, W., & Huang, J. C. (2015). A cross_cultural examination of subordinates’ perceptions of and reactions to abusive supervision. Journal of Organizational Behavior, 36(5), 720–745.

Walsh, G., Yang, Z., Hille, P. and Dose, D. (2015). The effect of job–related demands and resources on service employees’ willingness to report complaints: Germany versus China. Journal of Service Research, Vol. 18 No. 2, pp. 193-209.

Xu, A. J., Loi, R., & Lam, L. W. (2015). The bad boss takes it all: How abusive supervision and leader–member exchange interact to influence employee silence. The Leadership Quarterly, 26(5), 763–774

Yang, Z., Jaramillo, F., Liu, Y., Ye, W. and Huang, R. (2021). Abusive supervision in retailing: the mediating role of customer orientation and the moderating roles of contingent reward and contingent punishment. European Journal of Marketing, Vol. 55 No. 2, pp. 543-564.

Zainurrafiqi , Ria Racawati , Devi Lestari Pramita Putri , Enza Resdiana , Endang Widyastuti , Qaiyim Asy’ari , Rusdiyanto, W. H. (2020a). The Determinants And Consequents Of Competitive Advantage Based Of Local Wisdom At The Micro, Small, And Medium Enterprise : Evidence From Indonesia. Solid State Technology, 63(6), 1604–1620. http://solidstatetechnology.us/index.php/JSST/article/view/2260

Zainurrafiqi and Ria Rachmawati. (2018). Pengaruh Etika Bisnis, Faktor Kontingensi Dan Tingkat Penggunaan Internet Terhadap Daya Saing. Ekuitas: Jurnal Ekonomi Dan Keuangan, 2(4), 550–571. https://doi.org/10.24034/j25485024.y2018.v2.i4.426

Zainurrafiqi, Gazali, N. Q. and N. H. (2020b). The Effect Of Organization Learning Capability And Organizational Innovation On Competitive Advantage And Business Performance. Russian Journal of Agricultural and Socio-Economic Sciences (RJOAS), 3(99), 9–17. https://doi.org/10.18551/rjoas.2020-03.02

Zainurrafiqi; Siti Salama Amar; Rohmaniyah; Rini Aristin; R.P.Much Muchtar; Rusnani; Miftahol Arifin ; Abdul Hadi; Kusik Kusuma Bangsa; Nurul Hidayati. (2021). The Effect of Utilitarian Value and Hedonic Value on Customer Loyalty with Customer Satisfaction As an Intervening Variable: Empirical Evidence from Indonesia. International Journal of Multicultural and Multireligious Understanding. Vol 8, No 5, pp : 291-305

Zhang, Y., & Liao, Z. (2015). Consequences of abusive supervision: A meta-analytic review. Asia Pacific Journal of Management, 32(4), 959–987

Zhao, Ting. (2018). The Effect of Abusive Supervision on Job Performance: The Role of Leadership Identification and Subordinates’ Tradition. Research in Economics and Management, Vol. 3, No. 2, pp 149-155.

Zheng, X. and Liu, X. (2017). The buffering effect of mindfulness on abusive supervision and creative performance: a social cognitive framework. Frontiers in Psychology, Vol. 8, p. 1588.

Zhou, X., Ma, J., & Dong, X. (2018). Empowering supervision and service sabotage: A moderated mediation model based on conservation of resources theory. Tourism Management, 64, 170–187.




DOI: http://dx.doi.org/10.33019/ijbe.v7i2.498

Article Metrics

Abstract view : 742 times
PDF - 330 times

Refbacks

  • There are currently no refbacks.


Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License.

Creative Commons License

Integrated Journal of Business and Economics is licensed under a Creative Commons Attribution 4.0 International License.